Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: December 2024
Privacy Overview
Peptix New Zealand ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from us. This policy complies with the New Zealand Privacy Act 2020.
Information We Collect
- Personal identification information (name, email address, phone number)
- Billing and shipping addresses
- Order history and preferences
- Website usage data and analytics
- Communication records and support interactions
How We Use Your Information
- Process and fulfill your orders
- Provide customer support and respond to inquiries
- Send order confirmations and shipping updates
- Improve our website and services
- Comply with legal and regulatory requirements
Information Protection
- SSL encryption for all data transmission
- Secure payment processing through trusted providers
- Regular security audits and updates
- Limited access to personal information
- Secure data storage and backup systems
Information Sharing
- We do not sell or rent your personal information
- Information shared only with trusted service providers
- Data may be disclosed if required by law
- Anonymous analytics data may be used for research
- Marketing communications only with your consent
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience:
- • Essential Cookies: Required for website functionality and security
- • Analytics Cookies: Help us understand how visitors use our website
- • Preference Cookies: Remember your settings and preferences
- • Marketing Cookies: Used to deliver relevant advertisements (with consent)
You can control cookie settings through your browser preferences.
Your Rights Under New Zealand Privacy Law
Under the New Zealand Privacy Act 2020, you have the following rights:
- • Access: Request access to your personal information
- • Correction: Request correction of inaccurate information
- • Deletion: Request deletion of your personal information
- • Portability: Request transfer of your data to another service
- • Objection: Object to certain uses of your information
To exercise these rights, please contact us using the information provided below.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law:
- • Account Information: Until account deletion or 7 years of inactivity
- • Order Records: 7 years for tax and regulatory compliance
- • Support Communications: 3 years for quality assurance
- • Marketing Data: Until consent is withdrawn
Third-Party Services
We work with trusted third-party service providers who may have access to your information:
- • Payment Processors: For secure payment processing
- • Shipping Partners: For order fulfillment and delivery
- • Analytics Providers: For website performance analysis
- • Email Services: For communication and marketing
All third parties are contractually required to protect your information and use it only for the specified purposes.
International Data Transfers
Some of our service providers may be located outside New Zealand. When we transfer your personal information internationally, we ensure appropriate safeguards are in place, including contractual protections and adequacy decisions where applicable.
Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
We will respond to your inquiry within 20 working days as required by New Zealand law.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Privacy Compliance: This policy complies with the New Zealand Privacy Act 2020. For more information about your privacy rights, visit privacy.org.nz